FAQs

Below you will find some of our most ‘frequently asked questions’ click on a question to see the answer.

Do cats share the room with other cats?

We only allow cats from the same owner share a room. Cats that don’t know one another will never be boarded together.

Do you let cats outside?

While we have plans to install a catio alongside the new suites coming in 2021, we don’t currently allow cats outdoors as it wouldn’t be safe to do so.

Do you give updates on my cats stay?

Yes! We send you email or whatsapp updates every few days, as well as post photos and videos on Facebook and Instagram.

Can I bring my cats own food?

Of course! If you would prefer your cat to stay on their usual food, please bring this along with them. We also accept cats on a raw diet, just let us know in advance so we can make space in our dedicated freezer.

Do boarding cats in different rooms get to mix with each other?

No. Cats are territorial by nature and don’t like cats they don’t know. It also breaches licensing conditions – cats from different owners are never allowed to interact.

My cat is an indoor cat, do they need to be vaccinated?

Yes. All cats staying in a boarding environment must have up-to-date vaccinations, or provide titer test results. If your cat can’t be vaccinated for medical reasons, you can sign a vaccination waiver form.

Do you accept short or long term stays?

Short stays (of one to two nights) are available, they are charged at a higher rate as this covers the cleaning and maintenance costs of the room. The minimum boarding period between June – September is five nights.

 

Long stays are also available. We have had guests stay as long as six months previously, but there is no limit on how long you can book in for.

What time can I drop off and collect my cats?

Standard check in is between 3.30pm – 5pm, and standard check out is between 9am – 10.30am. We offer early check in and late check out, if availability allows, and they are an additional half day charge for each.

Do you offer pick up and drop off?

Yes, depending on location and availability. You can find more about our chauffeur service here

How do I make or cancel a booking?

If you would like to book your cat in for a holiday, you can get in touch via email or phone. A 50% deposit must be paid to confirm the booking within one working day of a booking acknowledgement email being sent. The remaining balance is then due one calendar month before the boarding start date.

 

Cancellations require a minimum of one calendar months’ notice. The full booking fee is due for any cancellations less than one month before boarding start date. Refunds for cancellations may be offered at The Purr Hotel’s discretion.